How to Create a New Maintenance Request

When something breaks in one of your units, Landager's Maintenance Request system helps you track the issue from the initial report through to final resolution, invoice storage, and automatic expense generation.

Step 1: Open the Request Form

1. Navigate to MaintenanceIl-preview mhux disponibbli in the sidebar.
2. Click "New Request" in the top right corner.

Step 2: Link to a Unit and Tenant

• Property: Select the building.
• Unit: Select the specific unit experiencing the issue.
• Tenant: Optionally select the tenant associated with the request.

Step 3: Set the Incident Timeline (Backdating)

The Incident Date is automatically set to today. However, Landager allows you to track historical records:

• If you select a date in the past, the system automatically presents a checkbox: "Log as past task — no vendor notification will be sent."
• By leaving this checked, you can backdate maintenance for your records without accidentally dispatching an email to a vendor.

Step 4: Describe the Issue

• Title: A concise summary (e.g., "Leaking kitchen faucet").
• Description: Detailed explanation including location within the unit, severity, and any temporary measures taken.
• Category: Select from Plumbing, Electrical, HVAC, Appliance, Structural, Pest Control, Landscaping, or Other.
• Priority: Set to Low, Medium, High, or Emergency.

Step 5: Upload Photos & Assign Vendors (Optional)

You can attach photos of the damage to assist vendors. Additionally, you can assign a vendor to the ticket right away.

[!NOTE] Unless you are logging a past task, assigning a vendor will immediately email them a secure action link letting them accept or decline the job directly from their inbox.

Step 6: Save

Click "Save Request". The request opens as Open and tracks on your dashboard.

Tenant-Initiated Requests (Portal & QR Code)

Your tenants do not need you to manually log every issue. They have two fast ways to submit requests themselves:

1. The Tenant Portal: When logged in, they can view their lease and submit maintenance tickets directly.
2. Property QR Codes: Tenants can scan a unit-specific printed QR code to launch an immediate mobile-friendly maintenance form.

[!IMPORTANT] Tenant Protection: When a tenant submits a request, it lands on your dashboard in a Pending/Open state. It does NOT automatically notify a vendor. You retain total control to review, edit, reject, or assign a vendor to approve the work, protecting you from unauthorized repair bills.