Maintenance Categories Explained
A breakdown of the eight maintenance request categories in Landager and how selecting the correct category improves vendor routing and cost analysis.
Every maintenance request must be tagged with a Category to help you route the work to the correct type of vendor and analyze your spending patterns over time.
The Eight Categories
1. Plumbing 🔧
Leaking faucets, clogged drains, running toilets, burst pipes, water heater failures, sewage backups.
2. Electrical ⚡
Blown circuits, flickering lights, dead outlets, exposed wiring, breaker panel issues, ceiling fan failures.
3. HVAC 🌡️
Air conditioning malfunctions, heater failures, thermostat issues, ductwork damage, filter replacements.
4. Appliance 🍳
Broken dishwashers, malfunctioning refrigerators, oven failures, washer/dryer issues, garbage disposal jams.
5. Structural 🏗️
Cracks in walls/foundation, roof leaks, broken windows, damaged flooring, door frame issues, staircase damage.
6. Pest Control 🐜
Ant infestations, mouse/rat sightings, cockroach problems, bed bugs, termite damage, wasp nests.
7. Landscaping 🌿
Lawn maintenance, tree trimming, irrigation system repairs, snow removal, parking lot issues, drainage problems.
8. Other 📋
Anything that doesn't fit the above categories: locksmith services, painting, general cleaning, tenant move-out repairs.
Why Categories Matter
Vendor Routing
When a "Plumbing" request comes in, you instantly know to contact your plumbing contractor—not your electrician. This saves critical minutes during emergencies.
Spending Analysis
By exporting your maintenance data and grouping by Category, you can discover that 40% of your annual maintenance budget goes to Plumbing. This might justify investing in pipe upgrades to reduce recurring costs.
Predictive Maintenance
If you see a spike in HVAC requests every June, you know to schedule preventive filter replacements and tune-ups in May, before the summer surge hits.
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Qari Relatat
How to Create a New Maintenance Request
Step-by-step guide to logging a maintenance work order. Link the request to a unit, safely backdate historical tasks, upload damage photos, and handle tenant-initiated portal requests.
Priority Levels Explained: Low, Medium, High, Emergency
How to correctly triage maintenance requests using the four priority levels, and what response time each level implies.