How to Reset a Forgotten Password (OTP Verification)

Locked out of your Landager account? Don't worry — our secure password reset process gets you back in quickly while keeping your account protected.

Landager uses OTP (One-Time Password) email verification to confirm your identity before allowing a password change. This ensures only someone with access to your registered email can reset your credentials.

Step-by-Step Password Reset

Step 1: Start the Reset

1. Navigate to the Login page.
2. Click the "Forgot Password" link below the sign-in form.

Step 2: Enter Your Email

1. Enter the email address you used when creating your Landager account.
2. Click "Send Reset Code" (or equivalent button).
3. Check your email inbox for a message from Landager containing your OTP.

[!TIP] If you don't see the email, check your Spam or Junk folder. The email may take a minute to arrive depending on your email provider.

Step 3: Verify the OTP

1. Enter the OTP code from the email into the verification field.
2. The OTP is time-limited — you must enter it before it expires.
3. If the OTP expires, you can request a new one by restarting the process.

Step 4: Set a New Password

1. After successful OTP verification, you'll be prompted to create a new password.
2. Choose a strong password (at least 12 characters with a mix of letters, numbers, and symbols).
3. Confirm the new password.
4. Click Save — your password is updated and you can now sign in with the new credentials.

Important Notes

• OTP codes are single-use: Each code can only be used once. If you enter it incorrectly, request a new one.
• OTP codes expire: For security, codes are only valid for a limited time window.
• Google OAuth users: If you signed up with Google, you don't have a Landager password. Use the Google Sign-In button instead. To reset your Google password, use Google's own account recovery process.
• Password is hashed securely: Your new password is hashed with bcrypt before storage. Learn more in How Landager Stores Passwords Securely.

Still Can't Access Your Account?

If you're not receiving the OTP email or encountering other issues:

1. Double-check that you're entering the correct email address.
2. Check all email folders including Spam, Junk, and Promotions.
3. Wait a few minutes and try again.
4. If problems persist, contact the Landager team by emailing support directly.