Troubleshooting Dashboard Discrepancies
A systematic guide for diagnosing and fixing cases where your dashboard metrics don't match your physical real-world data.
If your dashboard says you collected $8,000 this month, but your bank statement shows $10,000 in deposits, something is misaligned. Don't panic—the discrepancy is almost always a data entry issue, not a system bug.
The Diagnostic Checklist
Work through these steps systematically from top to bottom. In 95% of cases, the problem will be found in the first three checks.
Check 1: Missing Payment Entries
Symptom: Collected Revenue is lower than your bank balance. Cause: You deposited rent but forgot to log the payment in Landager. Fix: Navigate to Payments, check if all known check deposits and transfers are recorded. Add the missing entries.
Check 2: Phantom Active Leases
Symptom: Expected Revenue is higher than it should be. Cause: An old tenant moved out months ago, but their lease was never terminated. The system still thinks they owe you money. Fix: Navigate to Leases, filter by "Active", and look for tenants who are no longer physically residing in your units. End those leases immediately.
Check 3: Duplicate Payments
Symptom: Collected Revenue is higher than your bank balance. Cause: The same rent check was accidentally logged twice. Fix: Navigate to Payments, sort by "Date Created" descending, and look for nearly identical entries created within minutes of each other. Delete the duplicate.
Check 4: Wrong Rent Amount on a Lease
Symptom: Expected Revenue is slightly off by a consistent, weird number. Cause: A lease was created with a typo (e.g., $1,020 instead of $1,200). Fix: Navigate to the specific lease and edit the rent amount.
Check 5: Timezone or Calendar Boundary
Symptom: Revenue that should appear "today" appears for "yesterday" or "tomorrow". Cause: Your local timezone may differ from the server's calendar cutoff. Fix: This is cosmetic and will resolve itself within 24 hours. If the issue persists, verify your system clock is set to the correct timezone.
When to Contact Support
If you've exhausted all five checks and your dashboard still shows incorrect data, open a Support Ticket. Include:
- A screenshot of the dashboard discrepancy.
- The specific number you expected to see.
- The date range you're examining.
Our team can review the Activity Logs on the backend to identify the exact source of the discrepancy.
Lest biex tissimplifika n-negozju tal-kiri tiegħek?
Ingħaqad ma' eluf ta' sidien indipendenti li tejbu n-negozju tagħhom ma' Landager.
Qari Relatat
The Recent Activity Feed (Audit Trail)
How to use the Recent Activity Feed on the dashboard to track operational history, monitor potential employee errors, and maintain a secure audit trail.
Understanding the Revenue Snapshot
How to read the Revenue Snapshot card on your dashboard. Learn exactly how Landager calculates Expected Rent versus Collected Rent in real-time.
Why Your Dashboard Numbers Might Fluctuate Mid-Month
Understanding why your Expected and Collected Revenue numbers change throughout the month, and when to worry versus when it's completely normal.