Deleting a Payment Record
How to permanently remove an erroneous payment entry, and the serious financial consequences of doing so carelessly.
Deleting a payment record permanently removes it from your financial ledger. Unlike editing a payment, which preserves an Activity Log trail, deletion is absolute—once a payment record is gone, its data is gone.
When to Delete a Payment
There is only one valid reason: accidental duplicate entry.
If you or an employee logged the same $1,200 check twice, your Revenue Snapshot now shows $2,400 collected from that tenant instead of $1,200. Delete the duplicate to correct the math.
When NOT to Delete a Payment
[!CAUTION] Never delete a payment to "undo" a real transaction that occurred.
If a tenant's check bounced:
- Don't delete the original payment record.
- Instead, edit the record to change the Status to "Pending" or mark the Paid Amount to $0.
- Add a note: "Check #4521 returned by bank. NSF."
This preserves the historical record that the tenant attempted to pay, which is critical evidence in collection proceedings.
How to Delete a Payment
- Navigate to the Payments page.
- Find the duplicate or erroneous entry.
- Click the Action Menu (three dots) on the payment row.
- Select "Delete".
- Confirm the deletion when prompted.
Dashboard Impact
The moment a payment is deleted:
- The Collected Revenue on your dashboard decreases by the deleted payment's amount.
- The deletion action is logged in the Activity Feed, providing accountability for who removed the record and when.
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Qari Relatat
How to Record a Rent Payment
Step-by-step guide to logging a manual rent payment in Landager. Learn how to update automatically generated invoices and track payment methods.
Editing a Payment Record
How to correct a data entry mistake on a logged payment without deleting it. Update amounts, dates, statuses, or notes after the fact.

