Tracking Open Maintenance Requests from the Dashboard

The dashboard provides a high-level count of your Open Maintenance Requests so you can immediately assess the workload waiting for your attention without navigating away from the home screen.

What Counts as "Open"?

The metric card sums every maintenance request in your database that currently has a status of Open or In Progress.

Requests marked as Completed or Cancelled are excluded from this count.

Reading the Number

• 0 Open Requests: Your properties are running smoothly. No pending work orders.
• 1–5 Open Requests: Normal operational volume for a small to mid-size portfolio. Click through to the MaintenancePreview unavailable page to review.
• 10+ Open Requests: Your backlog is growing to a concerning level. If you manage fewer than 20 units, this could indicate either a deferred maintenance crisis or unassigned vendor work.

Clicking Through to Action

The maintenance metric card on the dashboard is typically clickable, allowing you to jump directly to the full Maintenance RequestsPreview unavailable page without navigating through the sidebar.

Once there, you can:

1. Review Priorities: Scan your list to ensure all "Emergency" and "High" priority tickets are addressed before low-priority cosmetic requests.
2. Check Statuses: Identify which requests are "Open" versus "In Progress".
3. Complete Requests: Mark open requests as Completed once the work is done, logging the actual cost, attaching any invoices, and optionally charging it to the tenant.

The Landlord's Morning Ritual

We recommend starting every workday by glancing at this single metric. If the number is higher than yesterday, something broke overnight. If it's lower, your vendors are closing tickets efficiently. It's the simplest health check for your physical properties.