How to Create a New Maintenance Request

When something breaks in one of your units, Landager's Maintenance Request system helps you track the issue from initial report through to final resolution and billing.

Step 1: Open the Request Form

1. Navigate to Maintenance in the sidebar.
2. Click "New Request" in the top right corner.

Step 2: Link to a Unit and Tenant

• Property: Select the building.
• Unit: Select the specific unit experiencing the issue.
• Tenant: Optionally select the tenant who reported the problem.

Step 3: Describe the Issue

• Title: A concise summary (e.g., "Leaking kitchen faucet").
• Description: Detailed explanation including location within the unit, severity, and any temporary measures taken.
• Category: Select from Plumbing, Electrical, HVAC, Appliance, Structural, Pest Control, Landscaping, or Other.
• Priority: Set to Low, Medium, High, or Emergency.

Step 4: Upload Photos (Optional but Recommended)

Click "Upload Photos" to attach images of the damage or issue. Visual evidence helps vendors prepare before arriving on-site and provides documentation for tenant billing or insurance claims.

Step 5: Set Cost Estimates (Optional)

• Estimated Cost: Your best guess before the vendor provides a formal quote.
• Actual Cost: Leave blank for now—fill in after the repair is completed.

Step 6: Configure Tenant Billing (Optional)

• Charge to Tenant: Check this if the damage was caused by tenant negligence (e.g., clogged drain from flushing inappropriate items).
• Is Billed: Check this after you've collected the repair cost from the tenant.

Step 7: Assign a Vendor (Optional)

Select a contractor from your Vendor Directory or create one inline. The vendor's name and phone number will display on the request card for easy contact.

Step 8: Save

Click "Save Request". The request opens with a status of Open and appears on your Dashboard maintenance counter.