How to Create a New Maintenance Request

When something breaks in one of your units, Landager's Maintenance Request system helps you track the issue from the initial report through to final resolution, invoice storage, and automatic expense generation.

Step 1: Open the Request Form

1. Navigate to MaintenancePreview unavailable in the sidebar.
2. Click "New Request" in the top right corner.

Step 2: Link to a Unit and Tenant

• Property: Select the building.
• Unit: Select the specific unit experiencing the issue.
• Tenant: Optionally select the tenant associated with the request.

Step 3: Set the Incident Date and Estimated Cost

You can set the incident date to track exactly when the issue occurred. You can also enter an estimated cost for the repair to help with budgeting before the final invoice arrives.

Step 4: Describe the Issue

• Title: A concise summary (e.g., "Leaking kitchen faucet").
• Description: Detailed explanation including location within the unit, severity, and any temporary measures taken.
• Category: Select from Plumbing, Electrical, HVAC, Appliance, Structural, Pest Control, Landscaping, or Other.
• Priority: Set to Low, Medium, High, or Emergency.

Step 5: Upload Photos & Assign Vendors (Optional)

You can attach photos of the damage to assist vendors. Additionally, you can assign a vendor to the ticket right away.

[!NOTE] Assigning a vendor will email them a secure action link letting them accept or decline the job directly from their inbox.

Step 6: Save

Click "Save Request". The request opens as Open and tracks on your dashboard.

Tenant-Initiated Requests (Portal & QR Code)

Your tenants do not need you to manually log every issue. They have two fast ways to submit requests themselves:

1. The Tenant Portal: When logged in, they can view their lease and submit maintenance tickets directly.
2. Property QR Codes: Tenants can scan a unit-specific printed QR code to launch an immediate mobile-friendly maintenance form.

[!IMPORTANT] Tenant Protection: When a tenant submits a request, it arrives pending landlord approval. It does NOT automatically notify a vendor. You retain total control to review the request and approve it before vendors are notified, protecting you from unauthorized repair bills.