How to Create and Manage Support Tickets

If you encounter a problem you can't solve through the documentation, Landager provides a built-in Support Ticket system directly inside your dashboard.

Creating a New Ticket

1. Click "Support" in the sidebar.
2. Click "New Ticket".
3. Fill in:
   • Subject: A clear, concise summary of the issue (e.g., "PDF export download fails in Chrome").
   • Message: Detailed description of the problem, including steps to reproduce it.
   • Priority: Select Low, Medium, High, or Critical based on the impact on your workflow.
4. Attach Files (optional): Upload screenshots, error messages, or relevant documents.
5. Click "Submit".

Ticket Status Lifecycle

• Open: Your ticket has been submitted and is awaiting review.
• In Progress: A support team member is actively investigating.
• Resolved: The issue has been addressed and a solution has been provided.
• Closed: The ticket is finalized. No further action needed.

Using Threaded Replies

Each ticket features a conversation-style thread:

• You can send follow-up messages with additional details.
• The support team responds within the same thread.
• You can attach files to individual replies (e.g., "Here's the screenshot after trying your suggestion").

Best Practices for Faster Resolution

1. Be specific: "The dashboard doesn't work" is unhelpful. "The Revenue Snapshot shows $0 Collected despite 5 logged payments in March" gives the support team something to investigate.
2. Include screenshots: A picture of the error message saves multiple rounds of clarifying questions.
3. State your browser and device: "Chrome 120 on Windows 11" vs. "Safari 17 on macOS Sonoma" helps isolate browser-specific issues.
4. Check the docs first: Many common issues have solutions in the Troubleshooting section. You might find your answer faster than waiting for a human response.