How to Create and Manage Support Tickets

If you encounter a problem you can't solve through the documentation, Landager provides a built-in Support Ticket system directly inside your dashboard.

Creating a New Ticket

1. Click "Support" in the sidebar.
2. Fill in your ticket details:
   • Subject: A clear, concise summary of the issue (e.g., "PDF export download fails in Chrome").
   • Message: Detailed description of the problem, including steps to reproduce it.
3. Click to submit. (Note: Priority levels and file attachments are not available yet).

Ticket Status Lifecycle

Tracking specific ticket statuses (such as Open, In Progress, Resolved, or Closed) is not available yet. Your ticket is sent directly to the support team for review.

Using Threaded Replies

Threaded replies and file attachments within the dashboard are not available yet. The support team will respond to your inquiry directly.

Best Practices for Faster Resolution

1. Be specific: "The dashboard doesn't work" is unhelpful. "The month summary shows $0 collected despite 5 logged payments in March" gives the support team something to investigate.
2. Describe errors clearly: Since file attachments are not available yet, describe any error messages exactly as they appear instead of relying on screenshots.
3. State your browser and device: "Chrome 120 on Windows 11" vs. "Safari 17 on macOS Sonoma" helps isolate browser-specific issues.
4. Check the docs first: Many common issues have solutions in the Troubleshooting sectionPreview unavailable. You might find your answer faster than waiting for a human response.