Troubleshooting Login Issues on Different Browsers

Having trouble signing in to Landager? Most login issues are caused by browser cache, expired cookies, or popup blockers. This guide walks through the most common problems and how to fix them.

Problem 1: "I enter my password but it says invalid credentials"

Possible causes and solutions:

1. Wrong email address: Make sure you're entering the exact email you used during registration. Email addresses are case-insensitive but must otherwise match exactly.
2. Caps Lock is on: Passwords are case-sensitive. Check that Caps Lock isn't accidentally enabled.
3. Wrong sign-in method: If you signed up with Google OAuth, you don't have a Landager password. Click the "Sign in with Google" button instead. Landager highlights your last-used sign-in method to help you remember.
4. Password was changed: If you or someone else recently changed the password, try the most recent one.
5. Account doesn't exist: If you never completed registration, you may need to create a new account.

If none of these work, reset your password via OTP.

Problem 2: "Google Sign-In popup doesn't appear"

If the Google OAuth popup doesn't open when you click "Sign in with Google":

1. Check your popup blocker: Most browsers block popups by default. Look for a blocked popup notification in your address bar and allow popups from the Landager domain.
2. Disable conflicting extensions: Ad blockers and privacy extensions can interfere with OAuth flows. Try temporarily disabling them.
3. Try a different browser: If the issue persists, try Chrome, Firefox, or Edge to isolate the problem.
4. Check browser settings: Ensure JavaScript is enabled and third-party cookies are allowed for the Google OAuth domain.

Problem 3: "The page won't load or shows a blank screen"

1. Clear your browser cache: Old cached files can cause display issues after Landager updates.
2. Hard refresh the page:
   • Chrome/Edge (Windows): Ctrl + Shift + R
   • Chrome/Edge (Mac): Cmd + Shift + R
   • Firefox: Ctrl + Shift + R
   • Safari: Cmd + Option + R
3. Try Incognito/Private mode: This bypasses all cache and extensions. If Landager works in Incognito, the issue is likely a browser extension or cached data.

Problem 4: "I keep getting logged out unexpectedly"

1. Session cookies being cleared: Some browsers or privacy tools automatically clear cookies when you close the browser. Check your browser's cookie settings and whitelist the Landager domain.
2. Multiple browser tabs: Opening Landager in many tabs shouldn't cause issues, but if you're experiencing problems, try closing extra tabs and refreshing.
3. Browser updates: After a major browser update, sessions may be cleared. Simply log in again.

Problem 5: "The OTP email never arrives during password reset"

1. Check Spam/Junk folders: OTP emails can sometimes be caught by spam filters.
2. Check Promotions/Updates tabs: Gmail and other providers may sort the email into a non-primary tab.
3. Verify the email address: Make sure you're entering the exact email you used during registration.
4. Wait and retry: Email delivery can take a minute depending on your email provider.
5. Check if you used Google OAuth: If you signed up with Google, there's no Landager password to reset.

Browser Compatibility

Landager works best on the latest versions of:

| Browser | Supported | |---|---| | Google Chrome | ✅ Fully supported | | Mozilla Firefox | ✅ Fully supported | | Microsoft Edge | ✅ Fully supported | | Safari (Mac/iOS) | ✅ Fully supported | | Opera | ✅ Supported | | Internet Explorer | ❌ Not supported |

Still Stuck?

If none of the above solutions work:

1. Navigate to Support Tickets (if you can log in)
2. Or try logging in from a different device or browser
3. Create a support ticket describing the exact error you're seeing, what browser you're using, and any steps you've already tried