Voiding a Payment Record

Voiding a payment record removes it from your financial ledger. Because you cannot edit a payment once it is recorded, voiding is the only way to correct a mistake.

When to Void a Payment

There is only one valid reason: accidental duplicate entry.

If you logged the same $1,200 check twice, your dashboard's collected total now shows $2,400 collected from that tenant instead of $1,200. Void the duplicate to correct the math.

When NOT to Void a Payment

[!CAUTION] Never void a payment to hide a bounced check without documenting it.

If a tenant's check bounced:

• You must void the payment record, as payments cannot be edited to $0.
• The charge's status will automatically revert to Pending or Late based on the remaining balance and dates.
• Add a note to the tenant's profile to document the bounced check. This preserves the historical record that the tenant attempted to pay, which is critical evidence in collection proceedings.

How to Void a Payment

1. Navigate to the PaymentsPreview unavailable page.
2. Find the charge with the erroneous payment.
3. Expand the row to view the payment history.
4. Click to void the payment recorded by mistake.
5. Confirm the action when prompted.

Dashboard Impact

The moment a payment is voided:

• The collected total on your dashboard's month summary decreases by the voided payment's amount.
• The action is logged in the recent activity list on the dashboard home.