Tracking Maintenance by Tenant

Some tenants treat a property like their own; others treat it like an all-inclusive hotel and submit a work order every time a lightbulb burns out. The Maintenance Tab on a tenant profile provides the empirical data needed to have conversations about reasonable wear-and-tear.

Accessing the Ticket History

1. Open the Tenants directory.
2. Click on the specific tenant's name.
3. Switch to the Maintenance tab.

Analyzing the Ticket Volume

This list filters the global maintenance queue to show exactly every work order linked to a unit while this specific person was living in it.

1. Evaluating "Frequent Flyers"

Before discussing a lease renewal, check this tab. If a tenant has lived there for one year but generated 14 separate "Low Priority" tickets for minor issues (loose cabinet hinges, squeaky doors, running toilets), their time-cost to your maintenance team may outweigh the revenue of their lease.

2. Preparing for Security Deposit Deductions

If a tenant ends their lease, this tab serves as a historical list of damages. If you see completed tickets for "Hole in drywall" or "Broken closet door" that your vendors fixed mid-lease, you have a documented starting point for calculating security deposit deductions.

3. Immediate Dispute Resolution

If a tenant claims "I told you about the leaking sink a month ago," you can open their profile, navigate to this tab, and instantly verify the exact date the ticket was logged, its priority status, and whether a vendor is currently assigned to fix it.

Takeaways

Because Landager structurally links Maintenance Requests to Units, and Leases link Tenants to those Units, the system can dynamically construct this history. It turns anecdotal complaints into hard data for professional property management.