Tracking Maintenance by Tenant

Some tenants treat a property like their own; others treat it like an all-inclusive hotel and submit a work order every time a lightbulb burns out. The Maintenance page, Reports, and the AI assistant provide the empirical data needed to have conversations about reasonable wear-and-tear.

Accessing the Ticket History

Since Landager does not have individual tenant profile pages, you can review a tenant's maintenance history in a few ways:

1. Maintenance Page: Open the Maintenance pagePreview unavailable and look for requests linked to the tenant's unit or name.
2. Reports: Generate a PDF report from the Reports page to see a comprehensive list of maintenance activities.
3. AI Assistant: Click the sparkle button to open the AI chat and ask about the maintenance history for a specific tenant or unit.

Analyzing the Ticket Volume

Reviewing these records allows you to see every work order linked to a unit while a specific person was living in it.

1. Evaluating "Frequent Flyers"

Before discussing a lease renewal, review their maintenance history. If a tenant has lived there for one year but generated 14 separate "Low Priority" tickets for minor issues (loose cabinet hinges, squeaky doors, running toilets), their time-cost to your maintenance team may outweigh the revenue of their lease.

2. Preparing for Security Deposit Deductions

If a tenant ends their lease, your maintenance records serve as a historical list of damages. If you see completed tickets for "Hole in drywall" or "Broken closet door" that your vendors fixed mid-lease, you have a documented starting point for calculating security deposit deductions.

3. Immediate Dispute Resolution

If a tenant claims "I told you about the leaking sink a month ago," you can check the Maintenance page or ask the AI assistant to instantly verify the exact date the ticket was logged, its priority status, and whether a vendor is currently assigned to fix it.

Takeaways

Because Landager structurally links Maintenance Requests to Units, and Leases link Tenants to those Units, the system tracks this history across your portfolio. It turns anecdotal complaints into hard data for professional property management.