Decoding the Tenant Detail View

When you click on a tenant from the master directory, you open their Tenant Detail View. This acts as a localized CRM (Customer Relationship Management) dashboard for that specific human being.

The Header Record

The top card provides instant access to their core contact information:

• Full Name
• Contact Info: Immediate click-to-copy access to their Email Address and Phone Number.
• Status Badge: A quick visual confirmation if they are an Active (Green) or Past (Grey) tenant.
• Emergency Contact: If provided, their emergency contact's name and relationship are immediately visible here.

From the header, you can use the action menu (three dots) to edit their contact details or attempt a deletion.

Navigating the Tabs

The detail view compiles every action this tenant has ever taken inside Landager across four distinct tabs.

1. The "Leases" Tab

The default tab displays every contract this person has ever signed with you.

• Active Leases: Tells you exactly which physical unit they currently occupy and how much their base rent is.
• Historical Leases: Displays their complete living history (e.g., they lived in Unit 1A for three years, then moved to Unit 3C).

2. The "Payments" Tab

A filtered view of your global payment ledger, showing only the money this specific person has given to you over time.

• Instantly see their most recent manual rent drops.
• Review their historical reliability by scanning the dates of previous payments.

3. The "Maintenance" Tab

A filtered view of your global ticket system, showing only the work orders triggered by this specific tenant's space.

• Useful for identifying "frequent flyers" who submit an abnormal amount of minor requests.
• Provides context before a lease renewal conversation.

4. The "Notes" Tab

A private, secure text area for storing internal operational data about the tenant.

• Track their vehicle make and license plate number.
• Document behavioral warnings (e.g., "Received second noise complaint regarding stereo - gave formal warning").
• Note: Tenants cannot ever see these notes.

The Value of the Detail View

When a tenant calls you with a dispute or a question, the Tenant Detail View should be the first page you open. It provides total situational awareness—where they live, what they owe, what you've fixed for them recently—before you even answer the phone.