Viewing a Tenant's Payment History

When determining if you should offer a lease renewal to a current tenant, their financial reliability is an important metric. You can review their payment records directly on the Payments page.

Accessing Payment Records

1. Open the Payments pagePreview unavailable.
2. Filter by month and year to locate the tenant's rent charges.
3. Expand a specific charge row to view its detailed payment history.

Analyzing the Payment History

This page displays every rent payment logged against your active leases.

1. Verifying Recent Payments

If a tenant claims they dropped off a check yesterday, you can verify this by opening the Payments page for the current month. Find their charge and check if the status is "Pending" or "Paid".

2. Identifying Chronic Lateness

By reviewing charges across previous months, you can quickly spot patterns. If rent is due on the 1st, but their charges frequently show a "Late" status with added late fees, you have actionable data regarding their reliability.

3. Reviewing Payment Methods

Expanding a charge row reveals the Method used for every transaction. If a tenant habitually pays via Bank Transfer but suddenly switches to Cash, keeping an eye on this helps you identify changes in their financial behavior.

Actions Available

The Payments page allows you to manage the balances of these charges. By expanding a charge row, you can:

• Void a payment recorded by mistake in the payment history.
• Waive the remaining balance on a charge (and undo a waiver if needed).

To log a new payment, simply click Mark Paid on the tenant's current rent charge and enter the amount received.