Maintenance Requests
8 articles in this section to help you master Landager.
Assigning a Vendor to a Maintenance Request
How to tag a repair with a specific contractor from your Vendor Directory, including inline vendor creation and how vendor contact info displays on request cards.
Maintenance Categories Explained
A breakdown of the eight maintenance request categories in Landager and how selecting the correct category improves vendor routing and cost analysis.
How to Create a New Maintenance Request
Step-by-step guide to logging a maintenance work order. Link the request to a unit, set priority levels, upload damage photos, and assign vendors.
Priority Levels Explained: Low, Medium, High, Emergency
How to correctly triage maintenance requests using the four priority levels, and what response time each level implies.
Request Status Explained: Open, In Progress, Completed, Cancelled
How to use the four maintenance request statuses to track a repair from initial report through vendor work to final resolution.
Reviewing Past Maintenance to Predict Future Needs
How to analyze your historical maintenance data to identify patterns, schedule preventive repairs, and reduce emergency costs.
Tenant Billing Flags: Charge to Tenant & Is Billed
How to use the tenant billing checkboxes on maintenance requests to track when a repair cost should be passed to the tenant.
Tracking Estimated vs. Actual Cost
How to use the cost tracking fields on a maintenance request to compare your pre-repair budget against the final vendor invoice.