Request Status Explained: Open, In Progress, Completed, Cancelled

Every maintenance request moves through a lifecycle. The Status field tracks exactly where in that lifecycle each request currently sits.

The Four Statuses

1. Open (Blue Badge)

Meaning: The issue has been reported and documented, but no vendor has been dispatched yet. Your Action: Review the request, assess priority, and assign a vendor.

2. In Progress (Yellow Badge)

Meaning: A vendor has been assigned, contacted, and is either scheduled to arrive or currently on-site. Your Action: Monitor. Follow up with the vendor if there's no update within the expected timeframe.

3. Completed (Green Badge)

Meaning: The repair is finished. The vendor has left, the issue is resolved. Your Action: Update the Actual Cost field with the final invoice amount. Record the Resolution Timestamp. If applicable, upload the vendor's invoice as an Expense and link it back to this request.

4. Cancelled (Grey Badge)

Meaning: The request was submitted but is no longer needed. Your Action: Use this when a tenant reports a problem that resolves itself ("The leak stopped on its own"), or when you discover duplicate tickets for the same issue.

Transitioning Statuses

You manually change the status by editing the maintenance request. There is no fixed automation forcing a sequence—you have full flexibility to:

• Move directly from Open to Completed (if you fixed it yourself).
• Move from In Progress back to Open (if the vendor cancelled).
• Move from any status to Cancelled.

Dashboard Impact

Your Dashboard maintenance counter only counts requests with Open or In Progress statuses. The moment you flip a request to Completed or Cancelled, it disappears from your active workload count.