Request Status Explained: Open, In Progress, Completed, Cancelled

Every maintenance request moves through a lifecycle. The Status field tracks exactly where in that lifecycle each request currently sits.

The Four Statuses

1. Open (Blue Badge)

Meaning: The issue has been reported and documented, but no vendor has been dispatched yet. Your Action: Review the request and assess priority.

2. In Progress (Yellow Badge)

Meaning: A vendor has been assigned, contacted, and is either scheduled to arrive or currently on-site. Your Action: Monitor. Follow up with the vendor if there's no update within the expected timeframe.

3. Completed (Green Badge)

Meaning: The repair is finished. The vendor has left, the issue is resolved. Your Action: Mark the request as Completed. You can enter the actual cost, upload photos/videos (up to 30 MB) and invoices (up to 10 MB), and optionally choose to "charge to tenant". Completing the request automatically logs an expense.

4. Cancelled (Grey Badge)

Meaning: The request was submitted but is no longer needed. Your Action: Note that manually changing a status to Cancelled is not currently available in the UI.

Transitioning Statuses

Currently, the only status change available in the UI is marking an open request as Completed. Manually changing a request to In Progress or Cancelled, or reassigning a vendor, is not available yet.

Dashboard Impact

Recent maintenance actions, such as completing a request, will appear in the 10 most recent activity items on your dashboard home.