Troubleshooting & FAQs

This page answers the most frequently asked questions from Landager users. If your issue isn't covered here, submit a Support TicketPreview unavailable.

"My Dashboard Data Looks Wrong. How Do I Fix It?"

Your dashboard is a live mirror of your database. If numbers look wrong, the data was entered incorrectly. Follow the Dashboard Discrepancy Troubleshooting GuidePreview unavailable for a systematic 5-step diagnostic checklist.

"I Uploaded a Photo but It Won't Display. What Do I Do?"

1. Check file size: Ensure the image is under 30 MB.
2. Check format: Confirm it's a supported type (JPEG, PNG, WebP, HEIC).
3. Refresh the page: Sometimes a simple browser refresh resolves rendering delays.
4. Clear cache: Press Ctrl+Shift+Delete and clear your browser's cached images.

"How Do I Fix a Lease Created with the Wrong Property?"

1. Locate the lease in the Leases table and edit it inline.
2. Change the Unit dropdown to the correct value.
3. Save your changes.

"The Total Expenses Don't Match My Receipts. Where Do I Check?"

1. Generate an expenses report from the Reports page.
2. Cross-reference the generated PDF against your stack of receipts.
3. Look for missing entries (receipts with no matching Landager record) or duplicate entries (two records for the same invoice).

"How to Clear My Browser Cache to See the Latest Update"

• Chrome: Ctrl+Shift+Delete → Select "Cached images and files" → Clear.
• Firefox: Ctrl+Shift+Delete → Select "Cache" → Clear Now.
• Safari: Cmd+Option+E to empty cache.
• Edge: Ctrl+Shift+Delete → Select "Cached images and files" → Clear.

After clearing, hard-refresh the page with Ctrl+Shift+R.

"I Got an Overlapping Lease Warning. What Do I Do?"

If you attempt to create a historical or backdated lease on a unit that already has ledger history during that time, Landager throws a chronological warning. Simply check the "Terminate Existing" box on the lease creation form. This automatically clips the old lease off exactly one day before the new one starts, safely resolving the conflict.

"Why is a Tenant Marked as Active When the Lease is Expired?"

This typically happens when a lease's End Date hasn't passed yet (check the exact month/day), or when the tenant has a second active lease that you forgot about. Check the Leases page and verify all contracts for that tenant.

"I Received a Server Error While Logging a Payment. Next Steps?"

1. Don't retry immediately—the first attempt may have partially saved.
2. Navigate to the Payments pagePreview unavailable and check if the entry was created.
3. If it was: verify the data is correct and move on.
4. If it wasn't: wait 30 seconds and try again.
5. If the error persists: submit a Support TicketPreview unavailable with a screenshot of the error message.

"Is There a Limit to How Many Properties I Can Add?"

No. Your subscription plan limits the number of Units, not Properties. You can add unlimited properties (buildings) on any plan. The physical units inside those buildings are what count against your plan limitPreview unavailable.

"My Theme Toggle is Stuck. How to Fix?"

1. Clear your browser's local storage: Developer Tools → Application → Local Storage → Clear.
2. Refresh the page.
3. The theme should reset to the default and the toggle should work again.

"How Do I Downgrade My Plan?"

You can downgrade your plan at any time on the Upgrade page (/dashboard/upgrade). Moving to the Starter plan cancels your subscription at the end of the current billing period. If you have more units than the new plan allows, nothing is deleted and existing units keep working; you simply won't be able to add new units until you are under the limit.