Troubleshooting & FAQs

This page answers the most frequently asked questions from Landager users. If your issue isn't covered here, submit a Support Ticket.

"My Dashboard Data Looks Wrong. How Do I Fix It?"

Your dashboard is a live mirror of your database. If numbers look wrong, the data was entered incorrectly. Follow the Dashboard Discrepancy Troubleshooting Guide for a systematic 5-step diagnostic checklist.

"I Uploaded a Photo but It Won't Display. What Do I Do?"

1. Check file size: Ensure the image is under 30 MB.
2. Check format: Confirm it's a supported type (JPEG, PNG, WebP, HEIC).
3. Refresh the page: Sometimes a simple browser refresh resolves rendering delays.
4. Clear cache: Press Ctrl+Shift+Delete and clear your browser's cached images.

"How Do I Fix a Lease Created with the Wrong Property?"

1. Open the lease and click "Edit".
2. Change the Property and Unit dropdowns to the correct values.
3. Click "Save Changes". If the lease has existing payments, they will automatically re-map to the corrected property.

"The Total Expenses Don't Match My Receipts. Where Do I Check?"

1. Export your expenses to Excel.
2. Sort by Date and cross-reference against your stack of receipts.
3. Look for missing entries (receipts with no matching Landager record) or duplicate entries (two records for the same invoice).

"How to Clear My Browser Cache to See the Latest Update"

• Chrome: Ctrl+Shift+Delete → Select "Cached images and files" → Clear.
• Firefox: Ctrl+Shift+Delete → Select "Cache" → Clear Now.
• Safari: Cmd+Option+E to empty cache.
• Edge: Ctrl+Shift+Delete → Select "Cached images and files" → Clear.

After clearing, hard-refresh the page with Ctrl+Shift+R.

"Why is a Tenant Marked as Active When the Lease is Expired?"

This typically happens when a lease's End Date hasn't passed yet (check the exact month/day), or when the tenant has a second active lease attached to their profile that you forgot about. Open the Tenant's Leases Tab and verify all contracts.

"I Received a Server Error While Logging a Payment. Next Steps?"

1. Don't retry immediately—the first attempt may have partially saved.
2. Navigate to the Payments page and check if the entry was created.
3. If it was: verify the data is correct and move on.
4. If it wasn't: wait 30 seconds and try again.
5. If the error persists: submit a Support Ticket with a screenshot of the error message.

"Is There a Limit to How Many Properties I Can Add?"

No. Your subscription plan limits the number of Units, not Properties. You can add unlimited properties (buildings) on any plan. The physical units inside those buildings are what count against your plan limit.

"My Theme Toggle is Stuck. How to Fix?"

1. Clear your browser's local storage: Developer Tools → Application → Local Storage → Clear.
2. Refresh the page.
3. The theme should reset to the default and the toggle should work again.

"Why Can't I Downgrade My Plan?"

Downgrading is intentionally blocked to protect your data. If you have more units than the Free plan allows, a downgrade would orphan those records. Contact support to discuss plan changes.